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All claims for
shipping damages must be submitted with 5 days of receipt.
If you would like
to return an unopened product that is in its original condition,
you must request a Return Authorization Number. You are entitled
to a replacement, refund, or a credit (less a 10% handling fee)
within 30 days of receipt of your product.
We will refund
or credit the full amount of the purchase price along with any
sales tax collected. We will also refund or credit the shipping
amount if the return is a result of our error. You are responsible
for shipping charges to return the item in original condition.
Upon receipt of
the Return Authorization Number, repack the items, enclose a copy
of the original invoice, and return the package within 5 days via
mail, UPS, RPS, Federal Express, or any other courier that issues
a tracking number. The Return Authorization Number MUST
appear on the outside of all packages. There will be no refund
given on any opened items.
You must email us at
customerservice@eco-ponds.com to obtain a Return Authorization
Number and return address. Please provide the original date of
purchase, your full name and shipping address, and the reason for
returning the product when requesting a Return Authorization
Number.
You can expect a
refund in the same form of payment originally used for purchase
within 7 to 14 business days of our receiving your return. Please
note that we can refund shipping costs only if the return is a
result of our error.
All questions
regarding returns, refunds and credits should be directed to
customerservice@eco-ponds.com |
